- Date Posted
June 29, 2021
Reports To: Chief Operations and People Officer
The Blank Park Zoo in Des Moines, Iowa is a non-profit organization and home to more than 2,800 animals representing nearly 240 species of mammals, birds, reptiles, amphibians and fish, and is fully accredited by the Association of Zoos and Aquariums. The mission of the Blank Park Zoo is to inspire an appreciation of the natural world through conservation, education, research and recreation.
PURPOSE OF POSITION
Under the direction of the Chief Operations and People Officer, this position will maintain the daily operations of the administration building office and carry out a variety of support and customer service functions.
This is a permanent, full time position with primarily Monday through Friday schedule averaging 40 hours per week. Occasional evenings and weekends required as needed.
The following duties are essential to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
- Provide Administrative support for administration building including HR, Board and Executive support
- Answer all incoming calls to general Zoo line
- Screen and admit visitors through the Administration building gate
- Perform Receptionist duties including greeting office guests, processing mail and assisting zoo directors and staff with projects
- Answer inquiries from the zoo’s website or coordinate responses that involve more information
- Oversee and handle all operations associated with the Administration building to include coordinating maintenance, custodial needs and organization as well as administrative support
- Manage and maintain office equipment such as copier and printers.
- Oversee office supply inventory and ordering
- Attend meetings and record meeting notes and distribute with appropriate audience(s)
- Arrange meeting logistics including room scheduling, food orders/deliveries, meeting invites and reminders, meeting materials, and minutes
- Assist with education, general admission sales, event and group program registrations, payments and refunds
- Process and manage in-kind donation requests
- Serve as back up to cash room staff as needed
- Prepare daily bank deposit, copy checks received, and update the check log and email
- Perform other duties as assigned
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous work experience in an office setting, phone skills, and customer interactions
- General understanding of non-profit organizations is beneficial
- Proficiency in grammar and spelling and written communications
- Self-starter experienced in excellent customer service delivery
- Maintain confidentiality for sensitive information and records
- Proficiency with personal computers and software including MS Office, Excel, Google Suite e-mail and calendar, internet searches, POS and reporting software, etc.
- Ability to handle a flexible workload and variety of assignments.
- Ability to perform basic mathematics including computing ratios and percentages.
- Ability to deal with the public and work with individuals from varied backgrounds as a representative of the Zoo and the Zoo’s policies and code of ethics.
- Must be able to operate independently, exercise initiative, and demonstrate capacity for detail and follow-up.
- Must be able to maintain work hours that will serve the needs of the Blank Park Zoo including occasional weekend and evening hours.
- Employment with the zoo is the employee’s primary responsibility
- Ability to perform Zoo errands and deliveries as needed.
- Ability to act calmly and professionally in all situations such as emergencies and guest interactions.
- Resourceful – Understanding of, or has the ability to research all applicable topics as they relate to modern zoological management, operations of an attraction and customer service.
- Flexible – Ability to handle a flexible workload with a variety of assignments while also maintaining composure in an environment that can be stressful.
- Independent – Must be able to operate independently, exercise initiative and demonstrate capacity for detail and follow-up.
- Positive – Must be a positive, effective team member and be able to establish professional working relationships to grow and develop team members. Must know and practice SWEET leadership values.
- Clear communication skills, both verbal and written
- Customer-oriented – Must be able to exercise professional customer service skills at all times, with many different types of people and all situations.
- Innovative – Ability to encourage active involvement and help people of all ages develop a sense of wonder for wildlife and wild places.
EDUCATION and/or EXPERIENCE
At least 1 year of relevant experience in an office setting. Any equivalent combination in which education and experience are interchangeable at the rate of one year of education for one year of experience is acceptable.
Excellent verbal, written and interpersonal communication skills are required. Candidates should be able to effectively communicate with visitors including children and adults, volunteers and staff.
All normal computer business skills required (Microsoft Office, Google Platform). Experience with POS/reporting software preferred but not required.
Motor vehicle license
Proof of current vehicle insurance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
- Standing or walking – Less than 1/3 of on-the-job time on uneven surfaces such as hills, snow, ice, grass, mud, etc.
- Sitting – Approximately greater than 2/3 of on-the-job time for long periods of time (up to 8 hours).
- Use of hands to lift or handle – Approximately between 1/2 and 2/3 of on-the-job time including lifting and handling of paperwork, office supplies or packages.
- Stooping, kneeling, crouching or crawling – Approximately less than 1/3 of on-the-job time.
- Talking or hearing – Greater than 2/3 of on-the-job time.
- Weight lifted/Force exerted – Ability to bend, twist, lift >25 pounds, etc.
- Vision – Close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Ability to function in all types of weather including extreme heat and cold.