Blank Park Zoo
Blank Park Zoo

Open 9a-5p, last admission 4p

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Open 9a-5p, last admission 4p

View All Rates ›

Human Resources Manager

Date Posted
May 26, 2020
Full Time

Job Details

Guides and manages the overall human resource functions of the Zoo including services, policies and programs as related to recruitment, performance management, employment and compliance, employee orientation and training, policy development and documentation, compensation and benefits, employee safety and wellness, and diversity and inclusion. 


The following duties are normal for this position.  These are not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

  • Establish and lead the recruiting and hiring practices and procedures.
  • Partners with management to communicate HR policies, procedures, programs and laws.
  • Administrator of the employee management system, including entering new employee information, updating information and developing programs to track data and utilize the system to its fullest potential.
  • Identifies and monitors an employee-oriented culture that emphasizes inclusion, continuous improvement, strong communication, mindset and innovation. Develops initiatives to promote a high level of employee morale and motivation.
  • Develops and monitors annual budget that includes HR services, employee recognition, and employee benefits.
  • Establishes departmental measurements and produce reports that support the accomplishments of the Zoo’s mission and strategic goals.
  • Develop and implement the performance management system that includes performance management plans and employee development programs.
  • Coordinate the employee training and leadership development program including orientation, leadership development, HR policies, employee management techniques, and programs or activities to reinforce the Zoo’s SWEET values.  
  • Conducts investigations when employee complaints or concerns are brought forth.
  • Monitors and advises managers and supervisors in the progressive discipline system of the Zoo. Monitors the implementation of a performance improvement process with non-performing employees.
  • Reviews, guides and approves management recommendations for employee terminations.
  • Leads the implementation of company safety and health programs. Monitors the tracking of OSHA-required data.
  • In coordination with the CEO and CFO, establishes the Zoo’s wage and salary structure, pay policies and the overall variable pay system. Researches compensation benchmarks for all positions.
  • With the assistance of the CEO and CFO, obtains cost-effective, employee serving benefits annually. Leads the development of benefit orientations, trainings and overall benefit administration.
  • Leads company compliance with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), and so forth. Maintains minimal company exposure to lawsuits.
  • Directs the preparation of information requested or required for compliance with laws. Approves all information submitted. Serves as the primary contact with the company employment law attorney and outside government agencies.
  • Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.
  • Manages employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, newsletters, employee focus groups, one-on-one meetings, and Intranet use.
  • Coordinate the Zoo’s intern program including, recruitment, hiring, oversight of duties, training staff to work with interns and compliance with laws related to interns.
  • Serve as a coach and advisor to staff.
  • Serves as board recorder:
    • Attends meetings and takes minutes to distribute.
    • Main contact for communication purposes such as arranging meetings, communicating reminders and sending out reports.
    • Maintains contact lists.
  • Other duties as assigned.



Direct reports: interns and volunteers



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Must be able to operate independently, exercise initiative, manage time, and demonstrate capacity for detail and follow-up.
  2. Must be able to maintain work hours that will serve the needs of the Foundation.
  3. Must be a positive, effective team member and be able to establish professional working relationships.
  4. Strong organizational skills and ability to prioritize work load/projects to meet deadlines.
  5. Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, safety, and training and development.
  6. Above average oral and written communication skills.
  7. Excellent interpersonal and coaching skills.
  8. Experience in the administration of benefits and compensation programs and other Human Resources programs.
  9. Evidence of the practice of a high level of confidentiality.



Minimum of a Bachelor’s degree or equivalent in Human Resources, Business or Organizational Development. Five years of human resource experience. Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations, preferred.


  1. Resourceful - Understanding of, or has the ability to, research all applicable topics as they relate to employment law and compliance, modern zoological management, operations of an attraction and customer service.
  2. Flexible - Ability to handle a flexible workload with a variety of assignments while also maintaining composure in an environment that can be stressful.
  3. Independent - Must be able to operate independently, exercise initiative, and demonstrate capacity for detail and follow-up.
  4. Great communicator – both in writing and in person in a variety of settings
  5. Innovative - Ability to propose solutions to areas of concern with limited resources.
  6. Motivator - Has experience moving others to action, no matter their position.
  7. Relationship builder - Demonstrates clear presence in engaging positively with others.
  8. Collaborative and skilled at working with and listening to people from different departments, and different backgrounds.
  9. Entrepreneurial - Bringing new and different ideas to the table, and then taking initiative to make them happen.
  10. Coach – Values a culture of positive mindset and advises employees on training and growth.


Ability to professionally communicate effectively to people of a variety of ages, positions and departments and backgrounds.


Ability to create schedules, set priorities, maintain detail, and understand goal setting.


All normal computer business skills required


Iowa motor vehicle license
Membership in the local SHRM chapter preferred


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.

  • Standing – Approximately less than 1/2 of on-the-job time.
  • Walking – Approximately less than 1/2 of on-the-job time on uneven surfaces such as hills, snow, ice, grass, mud, etc.
  • Sitting – Approximately more than 2/3 of on-the-job time.
  • Driving – Approximately less than 1/3 of on-the-job time.
  • Use of hands to lift or handle – Approximately between 1/2 and 2/3 of on-the-job time.
  • Reaching with hands and arms – Approximately between 1/3 and 2/3 of on-the-job time.
  • Climbing or balancing – Approximately less than 1/3 of on-the-job time.
  • Stooping, kneeling, crouching or crawling – Approximately less than 1/3 of on-the-job time.
  • Talking or hearing – Approximately greater than 2/3 of on-the-job time.
  • Tasting or smelling – Approximately less than 1/3 of on-the-job time.
  • Weight lifted/Force exerted – Ability to bend, twist, lift >15 pounds.
  • Vision – Primarily close vision with the ability to adjust focus.



Ability to function in a mostly indoor setting with a quiet to moderate noise level. Occasionally it may be necessary to walk on the grounds of the Zoo.

Contact Information

To Apply

Complete the Blank Park Zoo online application and attach cover letter and resume

Click here for online application.

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