Blank Park Zoo
Blank Park Zoo

Open Daily, 10 a.m. - 4 p.m.
$16 adults, $10 children
 

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Open Daily, 10 a.m. - 4 p.m.
$16 adults, $10 children
 

View All Rates ›
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IT Coordinator

Date Posted
December 22, 2022
Type
Full Time

Job Details

FLSA Classification:         Nonexempt  ☒       

Reports to: Chief Marketing Officer               

Department:  Marketing


Position Purpose

Maintain Blank Park Zoo information technology systems. Assist staff with troubleshooting computer problems and help staff with A/V needs. Implement and coordinate onboarding and training of Blank Park Zoo IT systems. Help with other of the IT and marketing departments. Assists in other duties as assigned by the CMO/IT Director.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Provide tech support and basic computer training to Zoo staff members and select onsite zoo vendors.
  • Update PCs, servers and other computerized devices as needed.
  • Advise, suggest and implement best practices regarding security, PCI, password creation and retention, etc.
  • Create, manage and terminate user accounts as directed.
  • Advise, suggest and implement solutions regarding Blank Park Zoo’s information technology needs.
  • Provide AV support as needed for Blank Park Zoo’s public and private events
  • Advise, suggest and implement policy solutions regarding Blank Park Zoo’s computer system
  • Create documentation of service calls and implementations,
  • Create training guides and training presentations
  • Support Blank Park Zoo’s point of sales systems
  • Recommend and implement a program inventory of hardware/software replacement


Competencies

  • Resourceful – Understanding of or can research all applicable topics as they relate to modern zoological management, operations of an attraction and customer service.
  • Flexible – Ability to handle a flexible workload with a variety of assignments while also maintain composure in an environment that can be stressful.
  • Independent – Must be able to operate independently, exercise initiative and demonstrate capacity for detail and follow-up.
  • Positive – Must be a positive, effective team member and be able to establish professional working relationships.
  • Communicator – Communicates clearly, both verbal and written. Effective listening skills.
  • Critical Thinker – Ability to make decisions while under pressure or solve complex problems that arise daily.
  • Innovative – Ability to propose solutions to areas of concern.
  • Efficient – Ability to complete task in a thorough but quick manner.
  • Customer-oriented – Always exercises professional customer service skills. Interacts with many different types of people and situations.
  • Team Player – Collaborates with coworkers and team to achieve common goals.
  • Organized and detail oriented.

Supervisory/Management Responsibilities
 

 May be assigned seasonal staff, interns or volunteers.


Work Environment

Office

Maintain Blank Park Zoo information technology systems. Assist staff with troubleshooting computer problems and help staff with A/V needs. Implement and coordinate onboarding and training of Blank Park Zoo IT systems. Help with other of the IT and marketing departments. Assists in other duties as assigned by the CMO/IT Director.

Physical Requirements


The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. 

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

☐ Never          ☒ Occasionally         ☐ Constantly   

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
☐ Never          ☒ Occasionally         ☐ Constantly


Remaining in a stationary position, often standing or sitting for prolonged periods.
☐ Never          ☒ Occasionally         ☒ Constantly

Moving about to accomplish tasks or moving from one worksite to another.
☐ Never          ☒ Occasionally         ☐ Constantly


Adjusting or moving objects up to 75 pounds in all directions.
☐ Never          ☒ Occasionally          ☐ Constantly

Communicating with others to exchange information.
☐ Never          ☐ Occasionally         ☒ Constantly

Repeating motions that may include the wrists, hands and/or fingers.
☐ Never          ☐ Occasionally          ☒ Constantly

Operating machinery and/or power tools.
☐ Never         ☒ Occasionally          ☐ Constantly

Operating motor vehicles or heavy equipment.
☐ Never         ☒ Occasionally          ☐ Constantly

Assessing the accuracy, neatness and thoroughness of the work assigned.
☐ Never        ☒ Occasionally          ☐ Constantly
 

Driving.
☐ Never        ☒ Occasionally           ☐ Constantly

Stooping, kneeling, crouching, or crawling –
☐ Never         ☒ Occasionally          ☐ Constantly

Reaching with hands and arms.

☐ Never          ☒ Occasionally         ☐ Constantly

Tasting or smelling.

 ☐ Never         ☒ Occasionally         ☐ Constantly
 

Vision

☒ Close vision;  ☒Distant vision;  ☒ Color vision;  ☒ Peripheral vision;  ☒Depth perception;  ☒ Ability to adjust focus

Lifting Requirement.
☐ > than 50 pounds        ☒ Up to 50 pounds         ☐ Up to 40 pounds         ☐ Up to 25 pounds               ☐ Up to 10 pounds

 


 

Requirements

Required education and experience

  1. Superior ability and knowledge of computers and ability to troubleshoot computers including laptops, PCs, servers, tablets, phones and point of sales systems.
  2. Working knowledge of Windows Server and Active Directory.
  3. Working knowledge of Zoo’s A/V systems.
  4. Working knowledge to administer Google Workspace (Google Apps) and Microsoft Office
  5. Knowledge or ability to learn how to help Zoo staff with computing needs such as troubleshooting, printing, Microsoft Office, etc.
  6. Basic knowledge of maintaining SQL server, website and other web technologies, IP camera and security systems
  7. Ability to achieve superior results with limited resources.
  8. Ability to communicate effectively; and work without constant supervision.
  9. Ability to develop and maintain effective working relationships with other employees.
  10. Ability to work with tight deadlines and work on multiple projects simultaneously.
  11. Desire for continuous learning and ability to self-teach.
  12. Proven reliability.
  13. Capable of lifting 50 pounds (carrying computer or AV equipment.)
  14. Ability to work weekends. Ability to work flexible hours.

 Additional eligibility requirements

  • Must be insurable to drive a zoo vehicle. 
  • Must be able to maintain work hours that will serve the needs of the Blank Park Zoo
  • Must be able to maintain calm and act professionally in all situations such as emergencies and guest interactions.

Licenses/Certifications

  • Valid Iowa motor vehicle license
  • First Aid/CPR Training
    These certificates are required, but may be waived for a time period.
  • Google IT Support Professional
  • CompTIA (A+, Cloud+, Security+)
  • Microsoft Technology Associate (MTA)

Contact Information

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
 

Affirmative Action/EEO statement

Blank Park Zoo is an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, disability, disabled veterans, veterans of the Vietnam era, and any other protected class as required by local, state, or federal law. We seek applicants for employment who are dedicated, hardworking and seek fulfilling employment. In return Blank Park Zoo offers competitive income, benefits, and an excellent working environment.

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