The Blank Park Zoo in Des Moines, Iowa is a non-profit organization and home to more than 2,800 animals representing nearly 240 species of mammals, birds, reptiles, amphibians and fish, and is fully accredited by the Association of Zoos and Aquariums. The mission of the Blank Park Zoo is to inspire an appreciation of the natural world through conservation, education, research and recreation.

Position Purpose

The Membership Manager oversees all aspects of the Membership program including managing membership desk staff, sales, communications, database management, reporting, and management of the Tri program.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Responsible for the membership hotline, selling memberships, assisting members with any questions, and administering digital membership cards.
Responsible for ensuring online memberships and memberships sold at SCI or LHF are entered in a timely fashion into the database.
Manages all aspects of membership program including but not limited to sales, communication, seasonal promotions, and strategic planning as it relates to pricing and engagement.
Act as the main point of contact for the TRI Membership program in regards to contract maintenance, weekly sales transfers, and database management.
Oversees the accounting process of netting out monthly membership sales for revenue disbursements to the Science Center and Living History Farms as it relates to the TRI Membership agreement.
Oversees the planning, marketing, communication and execution of Membership Events, involving other departments when necessary/appropriate.
Creates and executes special campaigns to increase sales.
Maintains practices and procedures that lead to the overall success of the Membership program

Requirements

Competencies

Resourceful – Understanding of or can research all applicable topics as they relate to fundraising and membership, operations of an attraction and customer service.
Flexible – Ability to handle a flexible workload with a variety of assignments while also maintain composure in an environment that can be stressful.
Independent – Must be able to operate independently, exercise initiative and demonstrate capacity for detail and follow-up.
Positive – Must be a positive, effective team member and be able to establish professional working relationships.
Communicator – Communicates clearly, both verbal and written. Effective listening skills.
Critical Thinker – Ability to make decisions while under pressure or solve complex problems that arise daily.
Innovative – Ability to propose solutions to areas of concern as related to fundraising and membership.
Efficient – Ability to complete task in a thorough but quick manner.
Customer-oriented – Always exercises professional customer service skills. Interacts with m many different types of people and situations.
Team Player – Collaborates with area supervisor and team to achieve common development goals.

Supervisory/Management Responsibilities

Manages and supervises membership desk staff, typically between 2-4 individuals.

Work Environment

While performing the duties of the job, the incumbent is regularly required to sit and work at a desk for extended periods of time, stand, walk, and utilize manual dexterity to use computer mouse and keyboard and other office equipment.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
☒ Never ☐ Occasionally ☐ Constantly

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
☒ Never ☐ Occasionally ☐ Constantly

Remaining in a stationary position, often standing or sitting for prolonged periods.
☐ Never ☐ Occasionally ☒ Constantly

Moving about to accomplish tasks or moving from one worksite to another.
☐ Never ☒ Occasionally ☐ Constantly

Adjusting or moving objects up to 10 pounds in all directions.
☐ Never ☒ Occasionally ☐ Constantly

Communicating with others to exchange information.
☐ Never ☐ Occasionally ☒ Constantly

Repeating motions that may include the wrists, hands and/or fingers.
☐ Never ☐ Occasionally ☒ Constantly

Operating machinery and/or power tools.
☐ Never ☒ Occasionally ☐ Constantly

Operating motor vehicles or heavy equipment.
☐ Never ☒ Occasionally ☐ Constantly

Assessing the accuracy, neatness and thoroughness of the work assigned.
☐ Never ☐ Occasionally ☒ Constantly

Driving.
☐ Never ☒ Occasionally ☐ Constantly

Stooping, kneeling, crouching, or crawling –
☒ Never ☐ Occasionally ☐ Constantly

Reaching with hands and arms.
☐ Never ☒ Occasionally ☐ Constantly

Tasting or smelling.
☒ Never ☐ Occasionally ☐ Constantly

Vision
☒ Close vision; ☐Distant vision; ☐ Color vision; ☐ Peripheral vision; ☐Depth perception; ☒ Ability to adjust focus

Lifting Requirement.
☒ > than 50 pounds ☐ Up to 50 pounds ☐ Up to 40 pounds ☐ Up to 25 pounds ☐ Up to 10 pounds

Required education and experience

Four-year college degree in Public Relations, Marketing, Communications, or related field.
2 years of paid experience in a sales related field.
Intermediate word processing skills.
Excellent writing ability.
Excellent communication skills.
Working knowledge of Microsoft Office required.

Additional eligibility requirements

Must be insurable to drive a zoo vehicle.
Must be able to maintain work hours that will serve the needs of the Blank Park Zoo.
Must be able to maintain calm and act professionally in all situations such as emergencies and guest interactions.

Licenses/Certifications

Valid Iowa motor vehicle license or ability to obtain
First Aid/CPR Training or ability to obtain

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO statement

Blank Park Zoo is an equal opportunity employer and gives employment and promotional consideration without regard to race, color, sex, religion, age, disability, disabled veterans, veterans of the Vietnam era, and any other protected class as required by local, state, or federal law. We seek applicants for employment who are dedicated, hardworking and seek fulfilling employment. In return, Blank Park Zoo offers competitive income, benefits, and an excellent working environment.