Blank Park Zoo
Blank Park Zoo

Open Daily, 9 a.m. - 5 p.m.
$16 adults, $10 children
 

View All Rates ›

Open Daily, 9 a.m. - 5 p.m.
$16 adults, $10 children
 

View All Rates ›
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Guest Experience Associate (Seasonal)

Date Posted
May 16, 2022
Type
Seasonal

Job Details

Status:  Nonexempt
Reports to:  Guest Experience Manager

The Blank Park Zoo in Des Moines, Iowa is a non-profit organization and home to more than 2,800 animals representing nearly 240 species of mammals, birds, reptiles, amphibians and fish, and is fully accredited by the Association of Zoos and Aquariums.

Position Purpose

The Seasonal Guest Experience Associate will help operate the Admissions area and the following experiences: Giraffe Feeding, Parakeet Feeding, Kids Kingdom attendant, Carousel operator, and Train Cashier. Additionally, the Guest Experience Associate supports our Zoo Mission, which is to inspire an appreciation of the natural world through conservation, education, research, and recreation.  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Daily Cash handling
  • Operate assigned area for the entire day
  • Ability to communicate effectively with guests, volunteers, and other zoo staff
  • Enthusiastic and outgoing personality
  • Excellent customer service and communication skills
  • Ability to balance a cash drawer
  • Basic computer skills
  • Able to work weekends, holidays, special events, and evenings
  • Ability to pass a background check

Requirements

Competencies

  • Flexible – Ability to handle a flexible workload with varying hours.
  • Dedicated – Must be passionate about the Zoo’s mission and committed to sharing our story with guests.
  • Positive – Must be a positive and effective team member. 
  • Communicator – Must be able to communicate politely and effectively with guests, volunteers, and other staff members
  • Efficient – Ability to quickly and competently complete tasks.
  • Independent – Must be able to operate independently, exercise initiative, and demonstrate capacity for detail and follow-up.
  • Customer-oriented – Always exercises professional customer service skills.  Ability to interact with many different types of people and situations. 

Supervisory/Management Responsibilities

None

Work Environment

While performing the duties of the job, the incumbent is required to work both indoors and outdoors with exposure to seasonal weather conditions for general operation.  This individual will be exposed to computer monitors. The noise level is moderate.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. 

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
☐ Never          ☒ Occasionally         ☐ Constantly   

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
☐ Never          ☒ Occasionally         ☐ Constantly

Remaining in a stationary position, often standing or sitting for prolonged periods.
☐ Never          ☐ Occasionally         ☒ Constantly

Moving about to accomplish tasks or moving from one worksite to another.
☐ Never          ☒ Occasionally         ☐ Constantly


Adjusting or moving objects up to 25 pounds in all directions.
☐ Never          ☒ Occasionally          ☐ Constantly

Communicating with others to exchange information.
☐ Never          ☐ Occasionally         ☒ Constantly

Repeating motions that may include the wrists, hands and/or fingers.
☐ Never          ☐ Occasionally          ☒ Constantly

Operating machinery and/or power tools.
☐ Never         ☒ Occasionally          ☐ Constantly

Operating motor vehicles or heavy equipment.
☒ Never         ☐ Occasionally          ☐ Constantly

Assessing the accuracy, neatness and thoroughness of the work assigned.
☒ Never        ☐ Occasionally          ☐ Constantly

Driving.
☒ Never        ☐ Occasionally           ☐ Constantly

Stooping, kneeling, crouching, or crawling –
☐ Never         ☒ Occasionally          ☐ Constantly

Reaching with hands and arms.
☐ Never          ☐ Occasionally         ☒ Constantly

Tasting or smelling.
☒ Never         ☐ Occasionally         ☐ Constantly

Vision
☒ Close vision;  ☒Distant vision;  ☐ Color vision;  ☒ Peripheral vision;  ☒Depth perception;  ☒ Ability to adjust focus

Lifting Requirement.
☐ > than 50 pounds       ☐ Up to 50 pounds        ☐ Up to 40 pounds        ☒ Up to 25 pounds        ☐ Up to 10 pounds

Required education and experience

  • Preferred cash handling experience
  • Preferred Point of Sale system experience

Additional eligibility requirements

  • Must be able to maintain work hours that will serve the needs of the Blank Park Zoo including evenings, weekends, and holidays.
  • Must be able to maintain calm and act professionally in all situations such as emergencies and guest interactions.

Licenses/Certifications

  • First Aid/CPR Training preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Contact Information

To apply: 

Please complete an online application. 

Please click here to submit an online application.

 

Affirmative Action/EEO statement

Blank Park Zoo is an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, disability, disabled veterans, veterans of the Vietnam era, and any other protected class as required by local, state, or federal law. We seek applicants for employment who are dedicated, hardworking and seek fulfilling employment. In return Blank Park Zoo offers competitive income, benefits, and an excellent working environment.

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