Guest Experience Associate (Seasonal)

Competencies

• Flexible – Ability to handle a flexible workload with varying hours.
• Dedicated – Must be passionate about the Zoo’s mission and committed to sharing our story with guests.
• Positive – Must be a positive and effective team member. 
• Communicator – Must be able to communicate politely and effectively with guests, volunteers, and other staff members
• Efficient – Ability to quickly and competently complete tasks.
• Independent – Must be able to operate independently, exercise initiative, and demonstrate capacity for detail and follow-up.
• Customer-oriented – Always exercises professional customer service skills.  Ability to interact with many different types of people and situations. 

Supervisory/Management Responsibilities

None

Work Environment

While performing the duties of the job, the incumbent is required to work both indoors and outdoors with exposure to seasonal weather conditions for general operation.  This individual will be exposed to computer monitors. The noise level is moderate.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. 

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
☐ Never          ☒ Occasionally         ☐ Constantly   

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
☐ Never          ☒ Occasionally         ☐ Constantly

Remaining in a stationary position, often standing or sitting for prolonged periods.
☐ Never          ☐ Occasionally         ☒ Constantly

Moving about to accomplish tasks or moving from one worksite to another.
☐ Never          ☒ Occasionally         ☐ Constantly

Adjusting or moving objects up to 25 pounds in all directions.
☐ Never          ☒ Occasionally          ☐ Constantly

Communicating with others to exchange information.
☐ Never          ☐ Occasionally         ☒ Constantly

Repeating motions that may include the wrists, hands and/or fingers.
☐ Never          ☐ Occasionally          ☒ Constantly

Operating machinery and/or power tools.
☐ Never         ☒ Occasionally          ☐ Constantly

Operating motor vehicles or heavy equipment.
☒ Never         ☐ Occasionally          ☐ Constantly

Assessing the accuracy, neatness and thoroughness of the work assigned.
☒ Never        ☐ Occasionally          ☐ Constantly

Driving.
☒ Never        ☐ Occasionally           ☐ Constantly

Stooping, kneeling, crouching, or crawling –
☐ Never         ☒ Occasionally          ☐ Constantly

Reaching with hands and arms.
☐ Never          ☐ Occasionally         ☒ Constantly

Tasting or smelling.
☒ Never         ☐ Occasionally         ☐ Constantly

Vision
☒ Close vision;  ☒Distant vision;  ☐ Color vision;  ☒ Peripheral vision;  ☒Depth perception;  ☒ Ability to adjust focus

Lifting Requirement.
☐ > than 50 pounds       ☐ Up to 50 pounds        ☐ Up to 40 pounds        ☒ Up to 25 pounds        ☐ Up to 10 pounds

Required education and experience

• Preferred cash handling experience
• Preferred Point of Sale system experience

Additional eligibility requirements

• Must be able to maintain work hours that will serve the needs of the Blank Park Zoo including evenings, weekends, and holidays.
• Must be able to maintain calm and act professionally in all situations such as emergencies and guest interactions.

Licenses/Certifications

• First Aid/CPR Training preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.