Blank Park Zoo
Blank Park Zoo

Open Daily, 10 a.m. - 4 p.m.
$20 adults, $15 children
 

View All Rates ›

Open Daily, 10 a.m. - 4 p.m.
$20 adults, $15 children
 

View All Rates ›
Search

Seasonal Membership Desk Associate

Date Posted
April 3, 2024
Type
Seasonal

Job Details

FLSA Classification: Nonexempt 
Salary Grade: To Be Determined
Reports to: Membership Manager
Department: Development

The Blank Park Zoo in Des Moines, Iowa is a non-profit organization and home to more than 2,800 animals representing nearly 240 species of mammals, birds, reptiles, amphibians and fish, and is fully accredited by the Association of Zoos and Aquariums. The mission of the Blank Park Zoo is to inspire an appreciation of the natural world through conservation, education, research and recreation.

Position Purpose

The Seasonal Membership Desk Associate is positioned at the Membership Desk in the admissions lobby, and is responsible for sales of memberships both in person and over the phone, assisting all guests with questions and concerns, and providing backup support for guest services staff.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Process sales of memberships, donations, and other daily transactions.
  • Answer the membership hotline and general reception line to assist guests with questions.
  • Assist members in inquiries regarding digital membership cards, upgrades, and all other membership related issues.
  • Assist in leading Behind the Scenes tours.
  • Assist in offsite Community Presence events.
  • Provide backup support to front admissions staff with checking guests in and selling tickets.
  • Assist manager in other special tasks and projects as assigned.
  • Must be competent in cash handling and making change.

Competencies

  • Resourceful – Able to learn and excel at new computer software.
  • Flexible – Ability to handle a flexible workload with a variety of assignments while also maintain composure in an environment that can be stressful.
  • Independent – Must be able to operate independently, exercise initiative and demonstrate capacity for detail and follow-up.
  • Positive – Must be a positive, effective team member and be able to establish professional working relationships.
  • Communicator – Communicates clearly, both verbal and written. Effective listening skills.
  • Critical Thinker – Ability to make decisions while under pressure or solve complex problems that arise daily.
  • Innovative – Ability to propose solutions to areas of concern as related to membership.
  • Efficient – Ability to complete task in a thorough but quick manner.
  • Customer-oriented – Always exercises professional customer service skills. Interacts with many different types of people and situations.
  • Team Player – Collaborates with area supervisor and team to achieve common goals.

Supervisory/Management Responsibilities

 None

Work Environment

While performing the duties of the job, the incumbent is regularly required to sit and work at a desk for extended periods of time, stand, walk, and utilize manual dexterity to use computer mouse and keyboard and other office equipment. The incumbent may be exposed to loud noise and may be required to be outside for brief periods of time.

Requirements

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. 

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

☒ Never          ☐ Occasionally         ☐ Constantly   

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
☒ Never          ☐ Occasionally         ☐ Constantly

Remaining in a stationary position, often standing or sitting for prolonged periods.
☐ Never          ☐ Occasionally         ☒ Constantly

Moving about to accomplish tasks or moving from one worksite to another.
☐ Never          ☒ Occasionally         ☐ Constantly

Adjusting or moving objects up to 10 pounds in all directions.
☐ Never          ☒ Occasionally          ☐ Constantly

Communicating with others to exchange information.
☐ Never          ☐ Occasionally         ☒ Constantly

Repeating motions that may include the wrists, hands and/or fingers.
☐ Never          ☐ Occasionally          ☒ Constantly

Operating machinery and/or power tools.
☒ Never         ☐ Occasionally          ☐ Constantly

Operating motor vehicles or heavy equipment.
☒ Never         ☐ Occasionally          ☐ Constantly

Assessing the accuracy, neatness and thoroughness of the work assigned.
☐ Never        ☐ Occasionally          ☒ Constantly

Driving.
☒ Never        ☐ Occasionally           ☐ Constantly

Stooping, kneeling, crouching, or crawling –
☒ Never         ☐ Occasionally          ☐ Constantly

Reaching with hands and arms.

☐ Never          ☒ Occasionally         ☐ Constantly

Tasting or smelling.

☒ Never         ☐ Occasionally         ☐ Constantly

Vision

☒ Close vision;  ☐Distant vision;  ☐ Color vision;  ☐ Peripheral vision;  ☐Depth perception;  ☒ Ability to adjust focus

Lifting Requirement.

☒ > than 50 pounds        ☐ Up to 50 pounds         ☐ Up to 40 pounds         ☐ Up to 25 pounds               ☐ Up to 10 pounds

Required education and experience

  • Cash handling experience.
  • Intermediate word processing skills.
  • Working knowledge of Microsoft Office required.
  • Customer service experience preferred

Additional eligibility requirements

  • Must be able to maintain work hours that will serve the needs of the Blank Park Zoo including nights and weekends.
  • Must be able to maintain calm and act professionally in all situations such as emergencies and guest interactions.

Licenses/Certifications

  • None

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Affirmative Action/EEO statement

Blank Park Zoo is an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, disability, disabled veterans, veterans of the Vietnam era, and any other protected class as required by local, state, or federal law. We seek applicants for employment who are dedicated, hardworking and seek fulfilling employment. In return Blank Park Zoo offers competitive income, benefits, and an excellent working environment.

Contact Information

« Back

© 2024 Blank Park Zoo. All rights reserved.