Blank Park Zoo
Blank Park Zoo

Open 9 am - 4 p.m.

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Downloading Digital Membership Cards

How do I add the membership card to my iPhone?

Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

How do I add the membership card to my Android phone?

Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

I’d prefer not to use this digital membership card, what should I do?

Please contact our membership department at 515-974-2600 and we will print cards for you for a $5.00 printing fee, or indicate that you have additional questions and a team member will assist you.

I don’t have a mobile phone, what can I do?

For those without access to a mobile phone, we will work with you to find the best possible solution on a case by case basis, please contact the membership manager at 515-974-2547.

My name is spelled wrong/membership level is incorrect.

Please contact our membership department at 515-974-2600 or membership@blankparkzoo.com to update your membership records.

My family member is on this membership account also, how can she/he receive the card?

Navigate to the back of the card (click the small "i" on the front) and use the “Share Pass” button to send the card to your secondary member.

I downloaded my card but I can’t find it.

If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

What if I have a combo or Tri membership with the Science Center and/or Living History Farms?

You can still purchase your combo or tri membership in one place, however you will receive a separate digital card from each organization.

For questions regarding Living History Farms, please contact them at members@lhf.org or call 515-278-5286 ext.158.

For questions regarding the Science Center of Iowa, please contact them at membership@sicowa.org or call 515-274-6868 ext. 4.

What if I want to use my reciprocity benefits at other zoos?

The digital card will have the Association of Zoo’s and Aquariums (AZA) logo on it and will work for all reciprocity benefits.

What if I purchase this membership as a gift?

You will be able to indicate the email address of the gift recipient and have it sent directly to them.

What if I change phones or lose my digital card?

We are always able to resend the download link, just give us a call at 515-974-2600 or email at membership@blankparkzoo.com

What if I am utilizing the “plus” part of my membership to have another adult not listed bring my children to the zoo?

As in the past, our admission staff is ready and willing to accommodate the “plus” aspect of our memberships and if the adult presents the name of the adult listed on the membership, our staff may ask a general verification question (address or kids names) and they will be let in without issue.

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