You can upgrade to a higher level or add an organization onto your membership depending on the expiration date of your membership.
Memberships cannot be downgraded throughout the year, and we cannot remove an organization from your membership within the year. If you would like to downgrade or change your membership, you may do so at the time of your renewal.
Memberships are non-refundable unless under special circumstances that are approved by the Zoo. If you are moving out-of-state, please click here to visit our reciprocity website for a list of zoos and aquariums in your area.
For special circumstances, please contact the membership team by phone at 515-974-2600, or by email at firstname.lastname@example.org.